Concierge welcoming a guest with a suitcase and a dog at the information desk of The Wellem

Staff member with a tablet at a desk with a Guest Relation sign and white flowers

Guests talking with a staff member at a table in the lobby beside a dark sculpture

Concierge Service

For 1001 tasks

The concierge, as an institution and personality, perfectly embodies the character of the Andreas Quartier: he safeguards the privacy of the residents while also opening up new possibilities for them. He organises, informs, supports and protects. And he does all this professionally, discreetly, courteously and reliably in all matters that need to be taken care of. Thanks to his excellent connections and extensive network, the concierge is sometimes able to make the seemingly impossible possible and strives to make even extraordinary, individual wishes come true. In doing so, the well-being of the residents is always of the utmost importance.

Guest walking along the corridor to The Wellem entrance with AQ signage

Beyond expectations

Organisation, communication, creativity

The daily work of a concierge is a masterful balance of organisation, communication and creativity. The day starts with carefully planning and coordinating activities, reservations and requests, which were often made well in advance. Every minute of the day can bring different challenges and demands – from booking an exclusive restaurant table to arranging a private city tour and fulfilling extraordinary requests such as helicopter rides or last-minute event invitations. The concierge acts flexibly and in a solution-oriented manner, always with a smile on his lips and a quick, sometimes surprising answer to every question. The heart of his work is the constant contact with guests to ensure that their expectations are not only met but exceeded.

Concierge greeting a visitor with a handshake at the information desk

Concierge services in the Andreas Quartier

The focus is on you

An overview of some of the services provided by the concierge and his team:

Organisation:
• Laundry and ironing service
• Cleaning service
• Shopping service
• Lockout service
• Tradespeople
• Babysitter/nanny
• Personal trainer
• Dog sitter

Booking:
• Restaurant reservations
• Tickets
• Chauffeur services
• Parcel collection

Reception:
• Receiving and announcing private guests, tradespeople etc.
• Accepting post and parcels

Holiday service:
• Airing the apartment
• Watering balcony and indoor plants
• Shopping service before residents return

Other:
• Recommendations and tips
• Research services
• Arranging exceptional experiences